Help & Advice

To clean your Hotpoint dryer filter simply open the door of your appliance and look for the fluff filter (located in the bottom of your door opening).

Pull out the filter and clean the fluff build up. If there is a large quantity of fluff you may use a vacuum cleaner to remove this.

We recommend you clean this filter out each time you use your dryer to ensure your machine works efficiently.

For further advice we recommend checking your user manual – you can also download your user manuals.

If you need further assistance please call Hotpoint customer service on 0330 173 0037

If your Hotpoint washing machines appears noisy or unstable when using it for the first time it’s possible the installation has not been completed properly.

Please ensure the protective brackets or bolts (used for transportation) have all been removed before using your washing machines. You can keep them should you wish to transport your appliance again in the future.

Full instructions on how to do this can usually be found on the first few pages of your user handbook – user manuals are also available to download manuals

If you need further assistance please call Hotpoint customer service on 0330 162 5345

If you are finding at the end of a wash cycle that your dishes and glasses are appearing cloudy then this could be a possible calcium deposit. We also recommend use of our Dishwasher Salt, which improves washing performance and protects your dishwasher. Unique table form is easier to dose than ordinary dishwasher powder.

For more information on these products – click here or call our Hotpoint spare parts department on 0344 822 4224

You will find door reversal instructions for each appliance including diagrams inside the user manual that came with your appliance. Call us to book a door reversal with one of our skilled engineers on 0344 822 4224 – A charge will be applied.

If you do not have your instruction booklet you can find a replacement user manual manuals.

If you need further assistance please call Hotpoint customer service on 0344 822 4224

Limescale

Limescale and Detergent Remover

Dishwasher Salt

Fridge Cleaner

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Issue: Washing Machines door will not open / the door can be opened but water remains inside the drum.

Advice: Please check for blockages in your pump filter (if applicable to model – please see user handbook). Also check for any blockages in waste water hose and in any under-sink plumbing.If none of the above solutions work, it is likely you have a pump failure and will need further assistance.

Advice: If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224

Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)

• LED 6: OFF

• LED 7: ON

• LED 8: OFF

• LED 9: ON

Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224

Issue: The compartment temperature in my freezer is incorrect.

Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224

Issue: Washing Machines is not operating – some or all functions are not selectable.

Advice: We recommend you disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply and wait 30 seconds and try starting the machine again.

Advice: If the fault remains, please call our customer service centre to book an engineer on: 0344 822 4224